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Networking Admin
Troubleshooting Switch Issues

by Glenn Basden


This question should be used to assess the skills of any candidate, including Network Administrators and Network Engineers, who will be configuring or managing network hardware resources. A candidate with one to two years of experience with switches should be able to answer this question correctly. This question addresses a problem that can crop up if using DHCP, especially if DHCP policies are changed.

You are managing a switch which serves as your local DHCP. When looking at your switch logs, you see this message, over and over again:

Invalid ARP request : 10.4.4.48 on 10.4.4.48.

This switch services the 10.4 subnet and has an address of 10.4.4.254

What does this signify?


The candidate should state that the message signifies that two machines on your network have the same IP address. The switch is trying to map IP address to MAC addresses (the actual hardware address of the network card), and is getting back different answers from two different machines.

This often signifies that you have a problem in your DHCP scope. For instance, if the lease duration of the scope was changed, some machines that had a longer lease might have its IP address given to another PC because the server believes that the lease is expired. This can also happen if someone mis-configures a static IP address that falls into the DHCP scope, or if two static IP addresses are configured to the same number.

The candidate might respond that this indicates a loop somewhere in the network. This is not a bad guess. If the IP address listed in the error message were 10.4.4.254, this could be the case. If switch A were connected to switch B, and switch B to switch C, and by mistake switch c were connected back to a different port on switch A, packets could make a large loop and come back into switch A on another port. This would give a similar error:

Invalid ARP request: 10.4.4.254 on 10.4.4.254

This question encapsulates what I would want a potential hire to know about network address resolution, including what ARP is, how it works, and how it can fail. In general, I would consider this a fairly basic networking question. If I were hiring for any position that would be configuring network resources, I would expect this question to be answered correctly.


About the author

Glenn Basden has been in the technology field for about a dozen years, and manages 50 servers and a dozen routers on a day-to-day basis. He is currently focused on networking, Citrix and Exchange, and re-certifying for Windows 2000.


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